KheloVIP Terms and Conditions

Introduction

Welcome to KheloVIP, the leading online sportsbook and casino platform in Bangladesh. We strive to provide you with an easy and hassle-free experience in online sports wagering. By creating an account with us, you accept and agree to be bound by the following Terms and Conditions. These terms govern your use of our website, mobile app, and any other services we offer.

It is important to review these Terms carefully, as they contain critical information about your rights, obligations, as well as our liabilities and limitations. In addition to these Terms and Conditions, you must also read and agree to our Privacy Policy, Rules and Regulations, Responsible Gaming Policy, and FAQs, all of which are incorporated into these Terms by reference. If there is any inconsistency between these Terms and the other documents, these Terms will take precedence.

By clicking the “I Confirm” button on the account registration page, you acknowledge that you have read, understood, and consented to be bound by these Terms. If you do not agree with any part of these Terms, you should not register for an account or use our services.

KheloVIP and all accounts registered on our platform are operated by VB Digital N.V., a company incorporated under the laws of Curaçao, with a registered address at 9 Abraham de Veerstraat, Curaçao. VB Digital N.V. is licensed and regulated by the Curaçao Gaming Commission, license number GLH-OCCHKTW0712302019.

Account Conditions

Your Account

By opening an account with us, you make the following representations and guarantees:

Age Requirement: You must be at least 18 years of age to use our services. Betting by minors is strictly prohibited and punishable by law. We reserve the right to request proof of age at any time and may terminate your account if we have reason to believe you are under 18.
Mental Capacity: You must be of sound mind, capable of understanding your actions, and entering into a legally binding agreement. You should not be under the influence of alcohol, drugs, or any substance that may impair your judgment.
Accurate Information: You agree to provide accurate, complete, and up-to-date information, including but not limited to your name, date of birth, address, email, telephone number, and payment details. You must notify us of any changes to this information as soon as possible. You can update your details by logging into your account.
Personal Identity: You are the individual whose information is provided during registration. You are not impersonating another person, whether real or fictitious.
Principal Use: You are acting as a principal and not as an agent on behalf of a third party. You agree not to use our services for any illegal or fraudulent purposes.
Financial Standing: You are not an undischarged bankrupt, nor are you in any voluntary arrangement with your creditors. You are not subject to any legal proceedings that could affect your ability to meet your obligations under these Terms.
Jurisdictional Compliance: You are not residing in a jurisdiction where the use of our services is illegal. You are responsible for complying with local, national, and international laws regarding online gambling.

Security and Privacy

Account Security: You are responsible for the security and confidentiality of your account details, including your username and password. You should change your password regularly and never share it with anyone. If another person gains access to your account, you are responsible for their actions, whether authorized by you or not.
Indemnity: You agree to indemnify us from any costs, claims, damages, or expenses arising from the use of your account by any third party.
Prohibited Actions: You must not attempt to sell, transfer, or acquire accounts from third parties. Any such activity will be considered a breach of these Terms and may result in the closure of your account.
Prohibited Use: You must not use our platform for any illegal activities, including fraud, money laundering, or any criminal activity.
Abuse and Misconduct: You must not use offensive or abusive language toward our staff or other users. Any violation of this rule may result in the termination of your account.

Deposits and Withdrawals

Depositing Funds: To start betting, you need to deposit funds into your KheloVIP account using any of the available payment methods. You can find these options by logging into your account and clicking the “Deposit” button.
Withdrawing Funds: You can withdraw funds from your account using the available withdrawal methods, subject to any betting requirements, minimum and maximum withdrawal limits.
Transaction Legality: All funds deposited into your account must originate from legal and legitimate sources. You are not entitled to any interest on deposits, and we are not a financial institution.
Verification: We may require additional information or documentation to verify your identity, source of funds, or payment details before processing deposits or withdrawals. Suspicious transactions may be reported to the appropriate authorities.
Fees: We may charge fees for certain transactions depending on the payment method or currency used. Information regarding such fees is available on our website or by contacting Customer Support.
Processing Time: We aim to process deposits and withdrawals promptly, but processing times may vary based on the payment method and currency involved.

Responsible Gaming

We are committed to promoting responsible gaming. You can set limits on your deposits, losses, and playtime by accessing your account settings. If you feel that you may be developing a gambling problem, we encourage you to seek help from professional organizations and consider utilizing the self-exclusion option available on our platform.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. All data collected during registration or any other interaction with our platform is handled in accordance with our Privacy Policy, which is incorporated by reference into these Terms. We use secure encryption methods to protect your data and do not share your information with third parties without your consent, except where required by law.

Amendments and Termination

We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated to you via email or through our platform. If you continue to use our services after any such amendment, you agree to be bound by the updated Terms.

If you breach any part of these Terms, we reserve the right to terminate your account and forfeit any remaining balance. We may also take legal action if necessary.

Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, you agree to attempt to resolve the matter amicably by contacting our Customer Support team. If the dispute cannot be resolved, it will be referred to the courts of Curaçao, and you agree to submit to the jurisdiction of these courts.